Privacy Policy

1. Overview

Sumadhur Sangeeth Academy ("we," "our," or "us") operates the website sumadhursangeethacademy.com and related ticketing and educational services. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, book concert passes, or interact with our Meta/WhatsApp integrations.

2. Information We Collect

• Contact Details: Full name, phone number, and email address.
• Ticketing Information: Event selections, pass tier, booking references, and transaction IDs.
• Meta & WhatsApp Interaction Data: Phone number and message delivery statuses for transactional pass confirmations.
• Technical Data: IP address, device browser type, and anonymous access logs.

3. How We Use Your Data

We process your data strictly to:

• Generate and deliver digital admission tickets via WhatsApp, Email, or SMS.
• Verify ticket authenticity and prevent unauthorized duplication at venue gates.
• Send essential concert updates, gate timing instructions, or schedule changes.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. Data is shared exclusively with authorized infrastructure partners strictly necessary to provide the service:

• Meta Platforms (WhatsApp Cloud API): To dispatch transactional confirmation passes.
• Google Cloud / Firebase: Secure cloud database storage and hosting infrastructure.
• Authorized Payment Gateways (Razorpay): To verify financial transactions. Payment card details are never stored on our servers.

5. Data Retention & Your Rights

We retain booking details only as required for event verification and auditing. You have the right to request access to or deletion of your personal data at any time via our Data Deletion page or by contacting us.

6. Contact Information

For privacy queries, contact our data coordinator:

Sumadhur Sangeeth Academy

Email: joshal@sumadhursangeethacademy.com

Academy Helpline: +91 74118 81888

Concert Helpline: +91 80889 99996

Mangaluru, Karnataka — 575002